Everything you need to know about ordering, sizes, paying and caring for your shoes.
Open the Shop, tap Add to cart on the pairs you love, then go to your cart and checkout. Enter your details, pay with Easypaisa or JazzCash and your order is confirmed.
We accept Easypaisa and JazzCash. Choose your wallet at checkout, complete the payment, and we start preparing your order.
Yes, as long as it hasn't been dispatched. Message us quickly with your order number and we'll update or cancel it.
Yes — message us on WhatsApp with the styles, sizes and quantity you need and we'll share the details.
We deliver to cities across Pakistan from our shop in Lahore.
Orders are usually delivered within 3–5 working days. Remote areas and sale periods may take a little longer.
Each pair is packed in a protective bag or box so it reaches you clean and in shape.
Order the size you normally wear. If you're between sizes or unsure, WhatsApp us the length of your foot in cm and we'll help you pick.
Wipe with a soft dry cloth, keep them away from long soaking, let them dry in shade, and use shoe polish or cream now and then to keep the leather soft.
Yes — if the pair is unworn and in its original packing, contact us within 7 days of delivery and we'll guide you through a size exchange.
Unworn items in original packaging can be returned within 7 days of delivery. Please contact us first so we can guide you.
We're sorry! Contact us within 48 hours with your order number and photos of the item and packaging, and we'll arrange a replacement.
Sandal Story is a Mainstay Tech store.
